Privacy Notice

ThoughtRiver (“We” “Us” “Our”) is a trading name of ThoughtRiver Limited, a company registered in England and Wales (registered number 10007469), our address is Building 1000, Cambridge Research Park, CB25 9PD. Our ICO registration no. is ZA221094.

ThoughtRiver provides software as a service for business users to review their contracts for risk and data insight.

This privacy notice explains the personal data we collect, how we use that personal data and the reasons we may need to disclose personal data to others.

We will update this policy from time to time so please check our website for any updates.

The role we have in relation to your personal data

Depending on the circumstances, ThoughtRiver may be a data controller of your personal data or a data processor.

In relation to personal data provided to us from customers to help manage their accounts or from prospective customers or employees who have shown interest in ThoughtRiver, we will be the data controller of that data.

In relation to personal data provided to us by our customers that relate to the services we provide to them, our customers are the data controllers and we are the data processor.

How we will use the personal data you give to us

How we use your personal data will depend on the reason you have provided it to us:

• If you are a prospect customerwe will use information you provide us to let you know about the goods and services we offer. Our lawful basis to do this is because it’s in our legitimate interest to promote our business.

• If you are a prospect employee, we will use information you provide us to provide you with information about the roles at ThoughtRiver in which you have expressed an interest or that we think may be of interest to you.  We do this under our legitimate interest to keep you up to date with your applications during our recruitment process.

We will also use the data we hold about you to:

• administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We do this under our legitimate interest to improve our site and to ensure that content is presented in the most effective manner for you and for your computer; and

• allow you to participate in interactive features of our service, when you choose to do so – we do this where you have provided your consent for us to do so.

If you are a prospect customer or employee, you may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you enter details on our site (for example, via our “Contact Us” page or “Join Us” page), request our services, register to use our site, subscribe to our service, subscribe to our emails, complete a review or demo, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number and financial information. We may use third parties to contact you on our behalf but we will not pass your personal data to third parties for them to contact you in their own right. We do this under our legitimate interest to respond to your queries quickly and efficiently.

If you are a business user we will use the personal data you provide to us to provide the services to you, customise your use of the service and provide support in relation to the service. We do this in order to fulfil the contract between you and us.

Information we collect about you

With regard to each of your visits to our website we may automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information (if applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

• information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services and reviews you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

We do this under our legitimate interest to understand how you interact with us.

How we use cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site

How we can disclose the information you give us

We may share your personal information with any existing or future member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you including without limitation companies who manage our mailing list and/or the fulfilment of orders of our products.

• Analytics and search engine providers that assist us in our legitimate interest to improve and optimise our site.

• In the event that we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets.

• If ThoughtRiver or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of sale and other agreements; or to protect the rights, property, or safety of ThoughtRiver, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where and how we store the data you give us

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice. We will always ensure anyone we use to process your data complies with the GDPR.

All information you provide to us is stored on our secure servers.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How long we will hold your personal data

We regularly review the data we hold and will only retain your personal information for as long as we need it. Please keep in mind that in some cases we are required to keep parts of your personal information for long periods of time to comply with our legal, accounting or regulatory requirements.

In order to keep this notice short and user friendly, we have not gone into specific retention periods however if you would like further information on how long we keep your data for please contact us at DPO@thoughtriver.com.

What are your rights under data protection laws?

You have various other rights under applicable data protection laws, including the right to:

• access your personal data (also known as a “subject access request”);
• correct incomplete or inaccurate data we hold about you;
• ask us to erase the personal data we hold about you;
• ask us to restrict our handling of your personal data;
• ask us to transfer your personal data to a third party; 
• object to how we are using your personal data; and
• withdraw your consent to us handling your personal data.

You also have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. If you are based outside of England and Wales, you can find your relevant supervisory authority here.

Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.

NDATriage Free Trial

Any data an NDATriage free trial user uploads via email is stored in a shared data store.  That data is purged every 24 hours.

Happierleads

Using the Happierleads software, we collect data when using our website. This information is automatically collected if you are visiting our websites or accessing our applications, we collect the following information provided by your browser or mobile device using the Happierleads software:

• Pages accessed
• Time of visit
• Time of last visit
• Browser information
• Reverse domain of the IP address Referring site, application, or service including the relevant search queries that led you to our website
• Operating system and Device information IP address

Why do we collect this? 

We collect this information to better understand how our website visitors use Happierleads software. This is to improve the client experience while also ensuring the website's security.

Opt-Out 

Any user of the platform has the option to opt out of the data gathering. You can do so by going to: happierleads.com/opt-out

How you can contact us about this Privacy Notice

Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to DPO@thoughtriver.com.

Data Protection Officer: Kirsty Alderton, VP, Operations.

Date last updated: November 2024